1. Overview
At Crystalloot, we are committed to providing efficient and reliable shipping services to ensure that our products reach you in a timely manner. This Shipping Policy outlines the procedures and terms governing the delivery of our jewellery and related products.
2. Shipping Areas
We currently offer shipping services across the state of Haryana. Unfortunately, we do not ship outside of Haryana at this time.
3. Processing Time
Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and estimated delivery time.
4. Shipping Methods and Costs
Standard Shipping: We offer standard shipping for all orders. The estimated delivery time is 3-5 business days from the date of processing.
Shipping Costs: Shipping costs are calculated based on the weight of the order and the delivery location. You can view the shipping charges during the checkout process.
5. Delivery
Delivery Time: Delivery times may vary based on your location and current demand. We strive to ensure timely delivery but cannot guarantee exact delivery dates.
Delivery Attempts: If you are not available at the time of delivery, our delivery partner will make one additional attempt. After two failed delivery attempts, the order may be returned to our warehouse, and you will need to arrange for a re-delivery or pick-up.
6. Shipping Restrictions
Hazardous Materials: Due to the nature of our products, some items may be subject to shipping restrictions or require special handling. We will inform you if any restrictions apply to your order.
Delivery Issues: If there are any issues with the delivery, such as damage or missing items, please contact us within 48 hours of receipt so we can address the issue promptly.
7. Return Policy
Returns: We accept returns for damaged or defective items. If you receive a product that is damaged or not as described, please contact us within 7 days of receipt to initiate a return or exchange.
Refunds: Refunds will be processed upon receipt and inspection of the returned items. Shipping costs are non-refundable.
8. Contact Information
For any questions or concerns regarding our shipping policy, please contact our customer service team:
Phone: +91-70150-98723
Email: mukeshgarhwal49@gmail.com
Address: 510, Ist Floor, Hisar Road, Sector 3, Fatehabad, Haryana, India - 125001
9. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our practices or for other operational reasons. Any updates will be posted on our website, and we encourage you to review this policy periodically.